Terms and Conditions

Shortland Riding School – Terms & Conditions

1. Payment & Booking

• All lessons, sessions, and trail rides must be paid in full at the time of booking.
• Discounts: Book and pre-pay for ten sessions to receive a 10% discount; a 5% discount applies for five sessions.
• Note: discounts do not apply to courses, Pony Club, camps, or similar programmes.

2. Cancellations & Rescheduling

• Cancelling with less than 24 hours’ notice, or failing to attend without contact, incurs a full fee.
• Cancellations with 24+ hours’ notice allow you to reschedule, but do not result in a refund—only a credit.
• Credits are non-refundable and can be applied to future sessions.
• Refunds are only granted in extenuating circumstances, at Shortland’s sole discretion. If approved, a processing fee may be deducted to cover transaction costs.

3. Lesson Changes & Postponements

• Each lesson or trail ride may be rearranged once.
• Activities may be postponed due to severe weather or operational needs. In persistent bad weather, multiple postponements may be allowed at Shortland’s discretion.

4. Courses & Group Programmes

• Courses (e.g. Pony Days, camps, multi-session packages) are offered at discounted rates and are sold as complete bundles.
• Individual sessions within courses are non-refundable and non-adjustable, except in extenuating circumstances where the school may issue a credit for that session only.

5. Changes to Bookings by the School

• We reserve the right to change your instructor or adjust timings due to staff or horse availability.
• Where group sessions have only one attendee, we may shorten the session to reflect the individual rate.

7. General Terms

• All credits remain valid for future use only and cannot be exchanged for cash.
• Any agreed refund will include a processing fee to cover administrative or transaction costs.